btpro Privacy Policy
— How We Protect Your Data

1Who We Are

btpro is an online sports betting and gaming platform operating at btpro.onl. The platform is designed specifically for adult players in Pakistan and offers sports betting across cricket, PSL, T20 internationals, football, esports, and other major competitions, alongside live casino games, slots, and bingo.

When this Privacy Policy refers to "btpro", "we", "us" or "our", it refers to the operator of the btpro platform. When it refers to "you" or "your", it refers to any individual who accesses, registers on, or uses the btpro platform in any capacity.

If you have any questions about this Privacy Policy or how your data is handled, please contact our support team through the live chat feature on the platform or via the email address listed in the footer of this page.

2Personal Data We Collect

btpro collects personal data in several ways — directly from you when you register or use the platform, automatically through your use of the service, and occasionally from third-party verification providers. The categories of data we collect include:

We do not collect sensitive personal data such as racial or ethnic origin, religious beliefs, or health information unless it is specifically relevant to a responsible gaming assessment and you have provided it voluntarily.

3How We Use Your Personal Data

btpro uses the personal data we collect for the following purposes:

• Account management: To create and manage your btpro account, verify your identity and age, and provide you with access to the platform's features.
• Processing transactions: To handle deposits in PKR via JazzCash, Easypaisa, Raast, bank transfer, and other supported payment methods, as well as to process withdrawal requests to your registered payment method.
• Providing the service: To allow you to place bets on cricket, PSL, T20 and other sports markets, access live casino games, play bingo, and participate in promotions.
• Customer support: To respond to your queries, resolve disputes, and manage any complaints you raise with our support team.
• Responsible gaming: To monitor account activity for signs of problem gambling, enforce deposit limits and self-exclusion requests you have set, and comply with our responsible gaming commitments.
• Fraud prevention and security: To detect and prevent fraudulent activity, money laundering, bonus abuse, and other prohibited conduct on the platform.
• Platform improvement: To analyse how players use the platform, identify technical issues, and improve the overall betting and gaming experience.
• Legal compliance: To comply with any legal obligations that apply to the operation of the platform.

4Payment Data and Financial Information

All financial transactions on btpro are processed in Pakistani Rupees (PKR). When you make a deposit or withdrawal using JazzCash, Easypaisa, Raast, bank transfer, or another supported method, certain financial data is collected and processed to complete the transaction.

btpro does not store full payment card numbers or complete mobile wallet credentials on its own servers. Payment processing is handled through secure third-party payment gate ways that operate independently under their own security standards.

Transaction records — including deposit amounts, withdrawal amounts, dates, and payment method references — are retained as part of your account history. These records are used to resolve any payment disputes, process refunds where applicable, and maintain accurate financial records.

5Cookies and Tracking Technologies

btpro uses cookies and similar tracking technologies on the website and mobile app to provide a functional, personalised, and secure experience. Cookies are small text files stored on your device when you visit the platform.

The types of cookies we use include:

• Essential cookies: These are required for the platform to function. They manage your login session, maintain your account state, and ensure security features work correctly. These cookies cannot be disabled without breaking the platform.
• Functional cookies: These remember your preferences, such as your preferred language, odds display format, and notification settings, so you do not need to re-enter them each visit.
• Analytics cookies: These help us understand how players use the platform — which pages are visited most, where players encounter issues, and how betting and gaming flows are used. This data is aggregated and does not personally identify you.
• Security cookies: These assist in detecting and preventing fraudulent activity, bot access, and abuse of the platform.

You can manage cookie preferences through your browser settings. Disabling essential cookies will affect platform functionality. Analytics and functional cookies can generally be disabled without preventing you from using btpro, though some personalisation features may not work as expected.

6Data Sharing and Third Parties

btpro does not sell your personal data. We may share your data with carefully selected third parties only where it is necessary to deliver the service:

• Payment processors: JazzCash, Easypaisa, Raast, and other payment providers receive transaction-related data strictly as needed to process your deposits and withdrawals in PKR.
• Identity verification providers: When account verification is required, your identity documents and personal details may be shared with a third-party KYC (Know Your Customer) verification service. These providers are contractually bound to handle your data securely and only for verification purposes.
• Technology partners: Game providers, platform infrastructure providers, and software vendors who operate parts of the btpro service may process certain usage data as part of delivering their services. All such partners are required to maintain appropriate data protection standards.
• Legal and regulatory requirements: btpro may disclose your personal data to law enforcement agencies, courts, or other authorities where required by applicable law or where we believe disclosure is necessary to protect against fraud, money laundering, or other illegal activity.

7Data Retention

btpro retains your personal data for as long as your account remains active and for a reasonable period afterwards to comply with legal obligations, resolve disputes, and maintain accurate records.

Specific retention guidelines include:

• Account data: Retained for the duration of your account and for a period of up to five years following account closure, in line with standard record-keeping practice.
• Financial transaction records: Retained for a minimum of five years from the date of the transaction to satisfy financial record-keeping requirements.
• KYC and identity verification documents: Retained for the period required by applicable anti-money laundering obligations, typically five years from the date of verification.
• Customer support communications: Retained for up to two years from the date of the last interaction, unless the communication relates to an ongoing dispute or legal matter.
• Analytics and usage data: Aggregated analytics data may be retained indefinitely in anonymised form. Individually identifiable usage logs are typically retained for up to 12 months.

When personal data is no longer required, it is securely deleted or anonymised in a way that prevents re-identification.

8Your Rights Over Your Data

As a btpro user, you have the following rights regarding the personal data we hold about you:

• Right of access: You may request a copy of the personal data btpro holds about you at any time. We will provide this in a readable format within a reasonable timeframe.
• Right to correction: If any of the personal data we hold is inaccurate or incomplete, you have the right to ask us to correct it. You can update basic account information directly within your account settings.
• Right to deletion: In certain circumstances, you may request that btpro delete your personal data. Note that we may be unable to delete data that we are legally required to retain — for example, financial transaction records held for compliance purposes.
• Right to restrict processing: You may ask us to temporarily stop processing your data in certain situations, such as while a dispute about data accuracy is being resolved.
• Right to object: You have the right to object to your data being used for direct marketing purposes at any time. See the Marketing Communications section for more detail.
• Right to data portability: Where technically feasible, you may request a copy of your personal data in a structured, commonly used format for transfer to another service.

To exercise any of these rights, please contact btpro support through the live chat on the platform or via the email address shown in the footer. We will respond to all verified requests within a reasonable period.

9Security Measures

btpro takes the security of your personal data seriously and implements a range of technical and organisational measures to protect it against unauthorised access, loss, alteration, or disclosure.

• TLS encryption: All data transmitted between your device and btpro's servers is encrypted using Transport Layer Security (TLS) protocols, protecting it from interception.
• Secure data storage: Personal data and financial records are stored on secured servers with restricted access. Access controls ensure that only authorised personnel can access sensitive data.
• Password protection: Account passwords are stored in hashed form. btpro staff cannot view your actual password — only you know it.
• Fraud monitoring: Automated systems monitor account activity for unusual patterns that may indicate fraud, account takeover attempts, or unauthorised access.
• Staff training: btpro staff who handle personal data receive appropriate training on data protection responsibilities and are bound by confidentiality obligations.

10Children's Privacy

btpro is strictly an adult platform. No person under the age of 18 is permitted to register an account or use the platform in any way. We do not knowingly collect personal data from anyone under 18 years of age.

Age verification is part of the account registration process. Where btpro has reason to believe that an account holder may be under 18, the account will be suspended pending verification. If it is confirmed that the account holder is a minor, the account will be closed and any funds returned after appropriate checks.

If you are a parent or guardian and believe that a minor has created an account on btpro, please contact our support team immediately so we can investigate and take appropriate action.

11Marketing Communications

With your consent, btpro may send you promotional communications about new features, bonuses, upcoming cricket and PSL betting markets, casino offers, and other platform news. These communications may be sent via email, SMS, or push notification through the btpro app.

You can manage your marketing preferences at any time:

• Email: Use the unsubscribe link included in every promotional email, or update your preferences in your account settings.
• SMS: Reply STOP to any promotional SMS message to opt out of further messages.
• Push notifications: Disable push notifications in your device settings or within the btpro app settings at any time.

Please note that opting out of marketing communications does not affect transactional notifications — you will still receive important messages about your account, deposits, withdrawals, and security alerts, as these are necessary for the operation of your account rather than marketing.

If you have opted in to marketing but subsequently request a self-exclusion, btpro will automatically remove you from all marketing lists for the duration of the exclusion period.

12Changes to This Privacy Policy

btpro may update this Privacy Policy from time to time to reflect changes in how we operate, changes in technology, or updates to applicable legal requirements. When changes are made, the revised policy will be published on this page with an updated "Last updated" date.

For changes that are material — meaning they significantly affect how your personal data is handled or your rights in relation to it — btpro will make reasonable efforts to notify registered players in advance, either through a notification within the platform or via the email address associated with your account.

Continued use of the btpro platform after any changes to this Privacy Policy are published constitutes your acceptance of the updated policy. If you do not agree with the changes, you should stop using the platform and may request account closure by contacting our support team.

We encourage you to review this Privacy Policy periodically to stay informed about how btpro is protecting your personal data.

13Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way btpro handles your personal data, please get in touch with our support team. We are available 24 hours a day, 7 days a week.

The quickest way to reach us is through the live chat feature available on the btpro platform. Alternatively, you can email us at the address shown in the footer of this page. When submitting a data-related request, please include your registered username and a clear description of your query so we can assist you efficiently.

For questions about your account security, please also refer to our FAQ page. For information about responsible gaming tools including self-exclusion and deposit limits, please visit our Responsible Gaming page.